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Visit our How-TOs and FAQs below!

This video will cover everything from un-boxing to app setup!

Installation Instructions

There are two methods that can be used to install the Parcel Guard, depending on what installation location is available. Decide which option is best for your chosen location and follow the steps below.

A. Secured through the rear

  1. Use a power drill and a 1/4” drill bit to create
    holes in the marked locations on the back wall
    of the Parcel Guard.
  2. Place the Parcel Guard against the wall or
    structure that it will be secured to.
  3. Use a pen or pencil to mark the hole locations
    through the drilled holes.
  4. Move the Parcel Guard out of the way and then
    use a power drill and a 1/4” drill bit to create
    guide holes for the bolts or screws, at least 2.5”
    deep for wood screws and at least 3.75” deep
    for concrete bolts.
  5. Replace the Parcel Guard and insert the wood
    screws or concrete bolts with washers into the
    holes. Use a wrench to tighten the wood screw.
    Tighten the nut on the concrete bolts and the
    sleeves will expand to secure the bolt.

B. Secured through the bottom

  1. Remove the platform at the bottom of the Parcel
    Guard. Two holes are pre-drilled in the bottom
    of the box.
  2. Place the Parcel Guard on the floor or structure
    that it will be secured to.
  3. Use a pen or pencil to mark the hole locations
    through the drilled holes.
  4. Move the Parcel Guard out of the way and then
    use a power drill and a 1/4” drill bit to create
    guide holes for the bolts or screws, at least 2.5”
    deep for wood screws and at least 3.75” deep
    for concrete bolts.
  5. Replace the Parcel Guard and insert the wood
    screws or concrete bolts with washers into the
    holes. Use a wrench to tighten the wood screw.
    Tighten the nut on the concrete bolts and the
    sleeves will expand to secure the bolt.

Parcel Guard Application Setup

1) Install the Parcel Guard App

Use the App Store and Google Play links below to download the application to your device.

2) Allow Notifications

Once you’ve downloaded your Parcel Guard app, you will be asked to enable notification on the first launch. Enabling notifications gives your Parcel Guard the ability to update you on activity happening with or near your parcel guard. This will allow the app to send you delivery updates, motion detected and software update notifications!

3) Create your account, or sign into an existing account

Upon setup you will be asked to create or sign in to an existing account. If this is your first Parcel Guard then you will need to create an account. If you already own a Parcel Guard you can sign into your existing account.

4) Connect your phone to the Parcel Guard Hotspot

In order to setup your Parcel guard to your network, we first need to communicate with the device directly. To do this, we need to connect to the device’s active hotspot.

The best way to complete this is go to your phone settings, and go to your network settings. You should see a wireless network that starts with “DNBC_”

5) Join the Parcel Guard to your network

Once you are connected to your Parcel Guard, return to the application setup screen. You should see the following screen with your serial number of your unit.

Scroll though the list until you find your home network. If you cannot find your network, please see troubleshooting section of “Can’t locate my network”

6) Initial Setup Complete

If you get the following screen, you have completed your setup and your Parcel Guard is ready to use.

If you weren’t able to complete setup. Please see our troubleshooting guide here, or contact us

Troubleshooting

LED Lights Blinking

 

 

LED LightsDevice Mode
Steady MagentaAP Mode
Green blink every 1 secDevice is attempting to connect to a router
Magenta blink every 1 secDevice connected to router but no internet connectivity
Blue blink every 1 secDevice trying to register to cloud
Steady BlueDevice Registered on Cloud
Yellow blink every 1 secBarcode Scanning
White blinkMotion detection
Cyan blink every 1 secFirmware Upgrading
Red blink every 1 secTheft detection
Yellow LED SteadyFactory Reset/Board Powered up

No power

  • A fuse may be blown or the circuit breaker tripped
  • Plug not fully inserted into the wall outlet
  • The battery needs to be replaced

Poor video quality or response time

  • Check the wireless signal strength
  • Ensure that the internet upload speed available is >1Mbps

Lower door will not open when pressing unlock in the app

  • If the temperature is very cold, the lock may have frozen
  • The lock may need to be oiled

Lower door says open in the app when it is closed

  • Ensure the lock on the lower door is fully engaged
  • Unlock the door, open and close the door to ensure it is fully
    closed, then try to lock it again

Upper door will not open

  • Ensure the lower compartment is empty and that there are
    no packages blocking the closing mechanism

How do I factory reset?

To reset the unit press and hold the reset button, located inside the unit behind the lock, for 30 seconds.